Discover our services.
Customer care
Call centre: help desk services (1st and 2nd level) for the management of problems related to the utilization of products
Hot Line / Technical Support
Online check of the repair status: real-time information on the repair status
Pre-Sales
Product Customization
Packaging
Order management
Logistics
Clients’ management through a network of service centres throughout Italy
Collection / Shipment from/to
Service Centres, Dealers,
Business Clients, Operators
Reverse logistics
DOA/DAP management
(collection, sorting, collection, check, repair, restoring…)
Stock management and distribution of finished products
(small and medium-sized stock)
Take-back
“Track & Trace” application
After-Sales
Complete repair processes and product refurbishment, at all levels, on consumer electronics and telecommunication products
Hardware e software update
Swap
(before having checked the defected product according to contractual agreements)
Advanced Swap
Spare parts management
EOL management
Advanced recycling processes