Discover our services.
Customer care
Call Center
Help desk services (1st and 2nd level) for managing issues related to product usage.
Hotline / Technical Support
Online Repair Tracking
Real-time updates on repair progress and service status.
Pre-Sales
Tailor-made product configuration according to customer specifications, including hardware setup, software installation, labeling, and final functional testing.
Packaging
Design and management of customized packaging solutions — from individual units to bulk shipments — ensuring product protection, traceability, and brand consistency.
Order Management
End-to-end handling of customer orders, including planning, fulfillment, invoicing, and reporting, with full integration into client logistics systems.
Logistics & Network Management
Client Management
Coordination through a nationwide network of service centers across Italy.
Collection & Shipment
Pickup and delivery from/to
Service Centers, Dealers,
Business Clients, and Operators.
Reverse Logistics
DOA/DAP management (collection, sorting, inspection, repair, restoration…).
Stock Management & Distribution
Storage and distribution of finished products (small and medium-sized stock).
Take-Back Services
Return and recovery management with full traceability through a dedicated Track & Trace system.
After-Sales
Complete Repair Processes and Product Refurbishment
Full repair and refurbishment activities for consumer electronics and telecommunication devices.
Hardware and Software Updates
Swap Services
Product replacement before inspection, according to contractual agreements.
Advanced Swap
Immediate replacement service for premium or time-critical operations.
Spare Parts Management
EOL (End of Life) Management
Advanced Recycling Processes
Environmentally responsible recycling and material recovery operations.